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Microsoft MB-910 Exam Syllabus Topics:

Topic
Details

Describe Dynamics 365 Marketing (10-15%)

Identify Dynamics 365 Marketing capabilities
- describe how to target customers by using segments and subscription lists
- describe the lead generation and qualification process including lead scoring
- describe customer journeys
- describe event management features and capabilities

Describe related marketing apps
- describe the capabilities of LinkedIn Campaign Manager
- describe the capabilities of Dynamics 365 Customer Voice
- describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights

Describe Dynamics 365 Sales (15-20%)

Describe the Dynamics 365 Sales lifecycle
- describe leads and the process for qualifying leads
- describe the opportunity management process
- describe the quote lifecycle
- describe use cases for orders and invoices
- describe processes and tools used for forecasting sales

Describe related sales apps
- describe capabilities of Dynamics 365 Sales Insights
- describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Customer Service components
- describe cases, queues, and entitlements
- describe Knowledge Management
- describe service-level agreements (SLAs)

Describe related customer service apps
- describe Omnichannel for Customer Service
- describe Connected Customer Service
- describe Customer Service Insights

Describe Dynamics 365 Field Service (15-20%)

Describe the work order lifecycle
- describe the lifecycle of a work order including work order creation
- describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements
- describe capabilities for the Inspections feature

Describe scheduling capabilities
- describe resource management capabilities including skills, and proficiency models
- identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians
- describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient

Describe inventory and asset management capabilities
- describe inventory management transaction types
- describe customer asset management and preventive maintenance processes
- describe options for performing proactive customer asset maintenance by implementing IoT

Describe Project Operations (15-20%)

Identify Project Operations capabilities
- describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts
- identify views and reports that aid a project service company in making decisions

Describe project sales capabilities
- describe the process for converting leads into projects
- describe opportunity management and quote management for project-based and product-based quotes
- describe use cases for project contracts

Describe project planning and resource management capabilities
- describe allocation methods, tasks, subtasks, and assignments
- describe time and expenses entry, and entry approvals
- describe resource skills and proficiency models
- identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q38-Q43):

NEW QUESTION # 38
Match each product to its feature.
Instructions: To answer, drag the appropriate product from the column on the left to its feature on the right. Each product may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/create-invoices
https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity- history-of-a-customer-or-opportunity

NEW QUESTION # 39
A company plans to combine data from Dynamics 365 Customer Service with other Microsoft apps and services. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE:
Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 40
You are configuring Dynamics 365 Remote Assist to use with Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 41
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email
https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal

NEW QUESTION # 42
You are a project manager for a company that uses Dynamics 365 Project Operations.
You need to determine whether a specific resource has availability to work on a project.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/resource-management-book-resources- scheduleboard
https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/resource- reconciliation-overview

NEW QUESTION # 43
......

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